I Almost Lost 1640 USD On A Fake Celine Bag Through Ebay

fake-celine-bag-comparison

The sun was shining, the sky was blue, my fingers were ready to type another article, it was a normal day at BRAGMYBAG. Well, it was normal until Mella came along and posted an unusual comment.

How unusual? (You ask)

Nothing big, really! She just bought a Celine bag through Ebay, transferred around 1640 USD to the seller, she doubted the authenticity, went to Celine to verify, demanded her money back and got rejected by Ebay.

It started with an innocent comment:

Mella: ‘Hi All, I would like to ask a question. Does anyone know whether Celine made a Mini Luggage bag in black stamped croc lambskin leather? I just bought 1 pre-owned through Ebay and need to know whether it’s real or not. Thank you’.

A prompt response: ‘Not sure, but how much did you paid and how does the leather feel like? Cheap?’

Mella: ‘This is my second bag and I paid 1640 USD for it. I went ahead and have done my research. I compared it with a similar bag and also went to the original Celine store to check. According to the Shopping Assistant, this bag does not feel authentic. The inner lining feels like PVC rather than lambskin and the zipper does not have a number 8, the winged part of the bag is shorter than the mini luggages available in the store’.

When I read her story, my heart bounced and I bite my lips. Ouch!

Mella continued: ‘The exterior of the bag feels strong, but it’s not crocodile skin, it’s croc embossed leather. I knew the seller meant croc embossed pattern on the leather and so its not a real crocodile skin. The seller also gave me the paper tag, which says that it is a Cabas 100% lambskin when the bag is a Celine Luggage and not Celine Cabas’.

Oh, that’s why Mella doubted about the bag. After she received the bag, she spotted a few things that did not make sense.

More from Mella: ‘Anyways, I’ve managed to get a refund after several email correspondences with Ebay, but the seller still hold on her story that the bag she sold is real. Maybe she did not know better, but I replied her to informal all the peculiarities of her bag once again’.

Let me tell you this, it took Mella ‘several email correspondences’ to get her money back. Do you know that she got rejected in the first place? Do you want to know in details how she fought her case back?

Bring on the details:

From: Mella
To: Seller
Date: 03-08-2014

Subject: Differences between your bag and an authentic Celine bag

Celine-Tag

‘I have taken a picture above to show you that you’ve provided me with a tag which is for a Cabas bag rather than a Celine Mini Luggage. The Cabas bag is made of lambskin, but the Celine Luggage is not made of lambskin, in fact, the interior of the bag looks and feels like PVC’.

Celine-dust-bag

‘The font size of your (upper wordings) dus bag is smaller than my authentic Celine dust bag, which I got from the store (lower wordings)’.

fake-celine-bag-comparison-2

Mella’s Bag

fake-celine-bag-comparison-3

Seller’s Bag

‘The bag on the left is my authentic Celine Micro Luggage, which I bought from the store. The zipper has a number ‘etched’ on it and zipper shape is rounded, whereas your black Celine bag zipper does not have a number ‘8’ and it flat. Also, the stitching on the interior of my authentic Celine does not have a cross stitching across the rectangle whereas your black bag has crosses in the rectangle. These are the additional deviations from an authentic Celine bag’.

I took a deep breath after reading Mella’s story, it sounded like a thriller movie, like the victim is trapped inside an old abandon house, hiding and hoping that the killer will not catch her. In my head there was one more question that I needed to ask (or else I will not be able to sleep): ‘So how did you resolved this issue in the end, did the seller refund your money or Ebay?’

Here’s what Mella told us: ‘Here’s the gist, I opened a case via eBay to let the seller know the item I received isn’t as it was described in the listing. The seller had 3 days to respond to me. The seller responded and simply told me the item is not fake’.

‘I replied 2x to the seller explaining that the bag is not authentic and sought her agreement to refund my payment’.

‘eBay customer support reviewed and replied that I will not get a refund and they closed the case. (Naturally, I was very disappointed & felt cheated)’.

‘I appealed against eBay’s decision, explained everything again, implored to them to review every email/message communication I had with the seller & I also provided all the photo comparisons to ebay’.

‘Fortunately, after a second review, they overturned their previous decision & awarded a refund to me’.

Now what’s the lesson?
While Ebay is a great place (should I reversed that?) to shop pre-owned designer bag, it’s also a great place to get scammed. Sometimes sellers do post authentic pictures online and then send you a fake bag, but a ‘good’ fake bag. Usually Celine do not authentic, but there are specialized companies that do provide this service. However, is it worth the hassle?

If Mella did not bother to authentic her Celine Luggage Tote, who would ever know it’s real or not? The thought of not knowing (or too scared to face the reality) whether your bag is authentic or not (especially if you’ve paid over 1.000 USD) will always haunt you forever.

She spent numerous hours doing research and comparison, went personally to the Celine store, sent several messages with proof to the seller, then opened a case via Ebay, got rejected, needed to pull her sleeve and fought back to win the case. How many hours do you think she invested? And not even mentioned the frustration.

Well, you can be the judge.

Mella: ‘Hi, please find attached the details of the Celine bag for the benefit of unsuspecting buyers like me on Ebay. Hopefully, it may help prevent some buyers from becoming victims of purchasing non-authentic bags online.’

As final, we need to thank Mella a thousand times for sending the resources, detailed information and sharing her story. If you buy on the Internet, keep your mind and eyes sharp!

COMMENTS
  • shayla

    REPLY

    eight

    May 26, 2015
  • shayla

    REPLY

    seven

    May 26, 2015
  • shayla

    REPLY

    six

    May 26, 2015
  • shayla

    REPLY

    five

    May 26, 2015
  • shayla

    REPLY

    four

    May 26, 2015
  • shayla

    REPLY

    three

    May 26, 2015
  • shayla

    REPLY

    two

    May 26, 2015
  • shayla

    REPLY

    Can you please tell me if my Celine bag is authentic or not?

    May 26, 2015
  • Fi

    REPLY

    Hi girls!
    I have a scammed also from the seller,in here Canada we have kijiji pretty much like Craigslist in the U.S.
    I bought the Celine Trapeze bag,she listed 100% authentic but it’s not (dust bag ink is a bit mess,serial number kinda weird)
    She refuse to return my money, I try to text her again and again but she keep saying no!and I paid it by cash is anyone of you know maybe the law
    What should I do? Please any option that you guys know,I really want my money back
    Thanks guys 🙂

    May 22, 2015
    • Cynthia

      REPLY

      Hi Fi, omg… I understand your frustration! How did you pay in cash? You went to see her? You should never pay in cash, always through paypal or credit card for your own protection. But anyways, I should gather all the facts, emails, her username and so on. First file a policy report and then talk to the-kind-of craiglist to find demand more info about her. Have the policy handle this issue. How much was the bag btw?

      May 23, 2015
  • Lily

    REPLY

    9

    May 15, 2015
  • Lily

    REPLY

    8

    May 15, 2015
  • Lily

    REPLY

    7

    May 15, 2015
  • Lily

    REPLY

    6

    May 15, 2015
  • Lily

    REPLY

    Pic6

    May 15, 2015
  • Lily

    REPLY

    Pic5

    May 15, 2015
  • Lily

    REPLY

    Pic4

    May 15, 2015
  • Lily

    REPLY

    Pic 3

    May 15, 2015
  • Lily

    REPLY

    Pic 2

    May 15, 2015
  • Lily

    REPLY

    Can someone pls help me and tell me if this is real or fake?

    May 15, 2015
  • Rainie

    REPLY

    thanks Lily, i will try to do that.

    April 12, 2015
  • Rainie

    REPLY

    HI recently i also have the same experience. i got cheated by a seller from Carousell. i bought a claimed authentic Chanel bag from Carousell. After using for awhile, i realise that my bag is a bit different from my friend’s same Chanel model bag. So , i went to the Chanel stall and ask the stuff to check the authenticity of the bag, and they told me the bag is not real. i am super upset about it, so i went to contact the seller, she claimed the bag is authentic and refuse to refund me. i really feel helpless now, please help me !

    January 26, 2015
    • Lily

      REPLY

      omg, I feel so sorry for you. The SA staff is always right. You should investigate this issue with Carousell. Do you have a pic of your bag?

      January 26, 2015
      • hi, thanks of the responding. i had contacted carousel about this matter. They just advice me to make a police report and had blocked the seller’s account. i also launched a police report, however, until now there is no responds. The police keep saying they are still investigating it. i do have the photo of the bag.

        April 1, 2015
        • Lily

          REPLY

          Rainie, how did you pay for the bag? Paypal or creditcard? Contact Paypal to file a complain and refund, contact creditcard for fraud to get your money back.

          April 2, 2015
          • Rainie

            I pay it through ATM transfer, using POSB bank card.

            April 2, 2015
        • Lily

          REPLY

          Rainie, contact you bank also, they will investigate with the bank of the seller and perhaps they can get the money back. The bank will work harder and serious with the police report.

          April 5, 2015
    • Andreea

      REPLY

      Write and email to the seller and explain that you will file a legal complaint with your local police or a department for the consumer protection (do a little online research). Also let the seller know that it is illegal to ship any counterfeit items. If you can open a case with ebay, Also, make sure you keep all the pictures of the bag that the seller posted. Most sellers would back out if threatened with legal action. Good Luck!

      January 29, 2015
      • Rainie

        REPLY

        Thanks guys 🙂

        April 1, 2015
    • Brittany

      REPLY

      Go to PayPal- they are amazing at getting your money back for a fake item!

      March 31, 2015
  • serena

    REPLY

    im so happy to see your cash back!!!!! ebay finally good to buyer

    October 31, 2014
  • I’ sorry. I don’t believe in shopping on eBay. Most of the branded merchandise is counterfeit.

    I learned the hard way when I was senior in high school trying to buy a Chanel bag. Although that was quite some time ago, I’m still salty about it.

    August 26, 2014
  • Emmalyn

    REPLY

    Soooo glad that this story is featured. Definite taught us some pointers on Online Purchase. Thanks Bragmybag and Mella for her sharing!! 😉

    August 21, 2014
  • OMG. I’m glad you get your money back. This is why I cannot bring myself to buy pre-owned bags. I love vintage Chanel flaps, but I’m so scared of a really good fake. My co worker used to carry “mirror” fake LV bag. She said no one can tell the difference. I’m not an LV biggest fan, so I can’t confirm the info. But I’m surprised at the price she paid for her “mirror” fake LV. She could have bought an authentic leather Kate Spade or two on good sale.

    August 19, 2014
POST A COMMENT

Optionally add an image (JPEG only)