Attention: Repair Policy Changes at Chanel
First the Chanel price increases gave us an heart-attack. Then Chanel decided to stop stocking iconic bags at airports. And when that’s not enough, they started to harmonize the prices around the world.
The storm is over right? Well, not yet I am afraid.
We received a special message from Coco a few days ago, but we wanted to verify the information before posting on our site. And it’s so-true what she shared.
Coco: ‘There has been an update of the repair policy at the Chanel boutique. I was there on Oct 8 2015 to pick up my bag after dropping it for cleaning. They did an excellent job on it. It felt and looked new! It was a pre-owned pink lambskin boy bag. It had scuffs and dirt on it and cost about $290 ish… This is my second pre-owned bag they serviced. I just love getting it done at the boutique. Because, you get a dust bag and box if yours didn’t come with one. And a cute Chanel bag if you pick it up at the boutique. But now I won’t be able to enjoy the service anymore.
Read on ladies…
‘She told me of the new policy of the repair service offered at the boutique.
1. You have to show a proof of purchase from a boutique.
2. It has to be within 5 years from the purchase of the item.
And these new conditions sucks because now I can’t take my pre-owned items there!’.
So what now? What if you got a Chanel bag that’s more than 5 years old? Well, you will need a 3rd party company to help you fix that.
And suddenly buying used Chanel bags or vintage Chanel bags aren’t very attractive anymore. What if your chains fall off, what if the clasp is broken? Is there a company to repair it and will it delivered the same quality as Chanel.
So we’re dealing now with Chanel bags that increase in prices every year versus new repair policy. Let us know what you think?
If you want a chain repaired or a clasp needs repair on handbags that are over 5 years old, those repairs policies have not changed. The only changes to the repair policy are for refurbishing and refinishing on Chanel handbags that are over 5 years old. You are also correct regarding the proof of purchase for handbags needing repair.