With every purchase that I make, I always look forward to what I am actually receiving in return. It could range from a $10 blouse from H&M or a $50,000 Mercedes-Benz. To know the true value of an item is extremely important; not enough people express this quality. It’s saddening to end up with an item whose quality doesn’t match its high price.
The prices at Chanel have been on the rise over the past few years. It hasn’t been a light increase either. Instead of raising just a few dollars or tens of dollars, Chanel prices have increased by the hundreds. These price increases happen bi-annually and sometimes even three times a year. It’s a wonder, how and why they keep doing it.
With the ever increasing prices, what do you expect to receive in return? Does the quality of the increased price bag, surpass that of the bag that was produced two years ago?
I’m not so sure, but the more costly the bags become the more ladies want to purchase and wear them. As a graduation gift, one of my friends received a Chanel bag from her boyfriend. She couldn’t believe it. She was just crying with tears of joy and excitement. That was probably the best gift he could have purchased for her. And I have never seen her cry before; that just goes to show the impression that Chanel has on us.
I’m not sure about others, but when I invest thousands of dollars on a Chanel handbag I expect something in return. I want more than just the “CC” logo on a fine leather bag. If that was all I was after, then I would just purchase an accurate looking fake Chanel for thousands less than the authentic.
Why Purchase Real Chanel?
It’s all about QUALITY. Trust me, Chanel over delivers when it comes to quality.
Chanel handbags are increasing in price because each bag is created individually giving it its own identity. All Chanel consumers should expect ultimate, perfect quality in every aspect of the handbag.
Perfection should be included in the package of purchasing a Chanel handbag even after the production of the bag. Customer service, delivery, and overall customer experience should be flawless. Considering that Chanel handbags costs thousands of dollars, every aspect of the company should be up to par.
However as of late, the quality of Chanel has decreased—a lot. It’s quite saddening because I’m crazy about Chanel. It’s a shame to see one of my favorite brands to be falling off when it comes to handbag quality.
Another friend of mine recently purchased a Chanel Maxi Blue Fonce Flap Bag. When it came in the mail, she discovered that there were a lot of mistakes made in the creation/production of the handbag. It didn’t take long for us to figure it out when we did a side by side comparison to my Chanel bags.
The main differences lie in the “Chanel” and “Paris” label that is attached on the twist-lock plate. Instead of reading in the same direction, they were opposite from one another. And it gets worse; the twist-lock plate was not bilaterally equal.
I suggested that the bag be returned. My friend was a bit apprehensive about returning the bag, because she anticipated having it so much. Maybe it was just a simple mistake made by the Chanel craftsmen. Overall, I hope she gets another one of proper quality.
So tell me, do you have any issues with your Chanel handbags? Any differences in quality? I want to know if anyone has 2012 edition of the Chanel Jumbo Flap Bag. I want to compare it with the 2007 edition. What are your thoughts about Chanel losing their superior quality?
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I used to loooove Chanel. I’ve always wanted a classic double flap bag. WellI got myself one of those classic goodies and a pair of espadrilles! I usually wear Gucci and the leather they use is AMAZING! Great quality. My 5-year-old bag looks like brand new! So back to Chanel… I expected if not better at least the same quality as Gucci! Oh boy I’ve never been more disappointed from a high- end brand! The leather on the bag showed signs of wear very soon. Not to mention it was sooo heavy that my shoulders would start hurting every time I wear it. I got rid of it. The only good thing about Chanel bags is they never loose value.
Now a bigger disappointment were the shoes. I bought the espadrilles in Dec and even though I live in Vegas and there is no real winter, it was still too cold to wear them. In Feb was the first time I wore them and just after a few times, the soles separated from the shoes! I was so shocked. I went to the Chanel store and ask to speak with a manager. Well, as you probably know they don’t do returns, nor refund, nor discounts…. any gesture would had been nice! I got only one “I’m sorry” and “we can recommend you a shoe repair place”! I took the shoes and left. I continue wearing them… and to top the first issue off, the leather part inside the shoes started falling apart! At that moment I said goodbye to Chanel forever!
Wow and OMG, I didn’t know the quality of the espadrilles were so bad because they’re so hot right now. Which size of the classic flap bag did you buy btw?
The dye from my bag ran (in the rain) though not direct rain and ruined my coat. Chanel have advised me that that was to be anticipated and essentially it’s my fault for using an everyday bag in inclement weather.
I am extremely disappointed in the bag and the customer services.
This is so crazy – the same thing happened to me ! I purchased my bag at a Neiman Marcus store, spring, 2016. Exactly one year later, this incident happened to me. Chanel repair center keeps changing their minds on how to fix my bag. They say one thing, then a week later I get another call saying that original plan no longer exists. I am sick about this. This is my third bag from them and I can honestly say, it’s my last. The quality is garbage. Coco would be disgusted.
My vintage Chanel Double Flap (small size) is not quilted on the sides of the bag. Is it normal? I don’t find any info about it in any forum..
Hi Vik, this depends on the style. You see, Chanel flap bags have gone through many stages and changes in the past. They have come in different hardware, interior, sizes, quilting and so on. it is until Karl Lagerfeld took over and standardize the bag which is now known as the Classic Flap Bag.
Thanks for your reply! The overall style is the same as the classic ones, the only difference seems to be the abscence of side quilting ..
Can you upload a image so I can get a better picture?
I used to purchased Chanel bag every year. I have a 2012 fall – winter (or maybe 2013 spring ) Jumbo blue double flap bag as my wedding gift which is made in Italy . The leather on the middle of bottom seems a bit peel off . You can actually see a white spot on that. It’s very small but noticeable. I also own a 2015 limited edition boy bag which also happened the same issue on that bag( the color peel off so you can see its white undercoat ) and it also made in Italy . I don’t know what happens on the quality control of the Italy factory. I would say if you are going to buy a Chanel bag . please go for the one is made in France. The factories location are very much represent your bag’s quality. I will not buy any Chanel bag in the future . I think I would go for the Hermes. ：/
Hi Jill, this is a very disappointing story, two bags with the same issue. There are also bags made from Spain, stay away from them. Do you also hv an image to share?
Hi, my frenz just help me bought a Chanel bi-fold wallet in Vienna last week. When i get the wallet, I found peel off leather on the corner. Although it’s not very serious, but I feel sad as this is my first Chanel wallet. Can I bring to the nearer boutique for exchange ?
Hi Vinci, bring it back and they will try to fix it. Check it again, if they can’t fix it, then demand a brand-new one.
My sister bought me a jumbo flap in Italy and I immediately noticed the stitched looked sloppy, a tiny bump on the side. I try to brush it off thinking maybe I’m just paranoid and anal about perfection. I haven’t worn it yet because I’m waiting for a special occasion to flaunt my bag. Every once in a while I would check my bag making sure it’s flawless and intact, but now I noticed the stitches on the strap is coming off !! What …a….nightmare !! Really ??? Such poor quality for the price I paid…Ugh! I feel like burning the thread Aaaarrrghh!
Hi Lien, when did you buy this bag? Please bring it back to Chanel and let them fix it.
I just bought o coin purse yesterday from Heathrow, and just realized the stiching is so messy. Is it normal for chanel quality lately?
Chanel quality is getting lower and lower each year.
Hi, i dont know ur name but ur recent post name bearing no name.
I bought chanel medium classic bag from paris past few days and when i reached home i noticed that the caviar leather peel off. I went to my local boutique klcc they said i can do the exchange but have to pay the difference amount between paris price and malaysia price which will cost me around 3k plus.
Is this their current policy now. I hv no choice but to send it for repair
Can anyone advise me.? I realle hate chanel now. Dior is better even LV
Hi Arini, do you have a picture, is the peeling really bad?
Hi. Can anyone tell me if a chanel vintage 1986 should have on the cc the logo on the bottom right( when loking at it ) or the top left always? Im contemplating getting a vintage but dont want to make a mistake. Thank you.
Hi Dalila, do you mean a flap bag? I haven’t spotted a vintage flap bag with cc on the bottom yet.
The same on Christian Louboutin ! Losing quality!
Hi Julli, can you share your story?
I have recently purchased a m/l classic flap from Rue Cambon boutique during my holiday and sadly to say that I am really disappointed at the quality of Chanel craftsmanship. After reaching home, I found the stitching of the flap is not sewn properly into the bag as the opposite side of the bag. It looks as if the corner part of the leather is just not insert properly during the sewing process which causes the side to stick out at the side of the bag now. Worst part is the side leather has peeled off and I haven’t even use the bag! I am truly appalled at the quality of this so called premium brand Chanel. The bag is not cheap and this purchase is truly the biggest regret of my life! I own bags from Prada, Gucci, Tods and Burberry and in my honest opinion, these brands have better quality than Chanel. Chanel is OVERRATED!!!
Hi! The craftmanship is the most essential for identifying a real bag from the fake. I am sorry to heat about this, did you take your bag to Chanel?
Hi Cynthia,
I’ve contacted my local boutique and I will be sending in my bag for checking this weekend.
Hi, great to hear that. Share you experience with us, keep us up to date =)
Just an update on the bad customer service that I’ve received from Chanel KLCC, Malaysia. I was told to wait for 2 weeks for them to highlight the quality issue with their so called QC team and they’ll revert to me. It’s been almost 2 months now, no reply whatsoever. I did ring them up twice and they are ignoring my calls now. No one is returning my calls. For goodness sake, I’ve spent more than 4000 euro on a bad quality bag and in return to be treated like this. Seriously NO MORE CHANEL!!!
Hi! I suggest you contact the customer service head office as soon as you can. Send an email here: http://www.chanel.com/#contact
Thanks Cynthia. I’ve made my complaint at the same website link earlier but ended up being directed to the local boutique at KLCC. I really do not know what to do now since the store manager did take a look at my bag and he too agreed that my bag is with quality issue. I would make peace with the bag if it didn’t cost me so much but the price of this bag is not on par with the quality and customer service that I am receiving now. I’m really disappointed with CHANEL!!!
What kind of bag is it? And what year did you buy it? I really understand that you’re disappointed, but the most important is that your bag is fixed. Did the manager, after agreeing that its the quality issue, promised to fix the issue?
Dear Cynthia, just a final update on my classic flap. The boutique manager apologized for overlooking on my report and I just received an exchange piece today due to the model being out of stock earlier. All is well now and I am extremely satisfied with the customer service provided by the KLCC boutique despite all the problems that I encountered since the day I highlighted the quality issue to Chanel.
I am glad your issue has been resolved. I also think that your not-giving-up attitude has made the manager changed his decision. And I don’t think they want to have a bad reputation while they’re a high fashion brand.
Hi, there. I recently bought a chanel le boy rainbow hardware in Paris. I never noticed a loosen stitch until i got home and take a really good look at it.
I am wondering whether i could ask Chanel store to exchange the new one for me.
This is so disappointing from Chanel. The price and the quality doesnt match up.
Hi Alexa, can you let me know when you bought the bag. Because its just recently, you can exchange it. And are you living in Europe btw?
I have recently bought a single flap chevron jumbo from the flagship store in Paris. Spent so much time locating the shop and queuing to get a SA as the store was crowded during my holiday. After using about 3 or 4 times only, the threads at the sides of the bag started fraying and sticking out, and at least for 7 or 8 spots. Brought it to the store and they told me it is common for wear and tear and they have used a thicker thread for Chevron design thus the frays and it is NOT a quality issue.
I have used it for a few times only and they still said it is not a quality issue?! Really unbelievable after spending so much money and effort to buy one. So disappointed and upset as people might think that I’m carrying a fake Chanel bag due to the prominent frays!
Hi Belle, do you have a picture to share? I really wanna know how bad it is.
Hi. I bought 2 Chanel GST at Bangkok, the stitches are crooked and not aligned. The leather of the first is shiny and the other one is flat. I emailed the boutique and this is what they said. It’s very frustrating.
Hi Sakurafabulousa,
Contact Chanel headquarter/customer service and demand explanation for such quality. Send them pictures if possible and also tell them about the frustrating email. And if you’re still not satisfied, bring the bags back.
Keep us updated =)
p.s. can you upload some images of these two bags.